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Processing Times & Return Policy

LKC deliver internationally from USA to:  Germany, Ireland, United Kingdom, Australia, New Zealand, Canada, Mexico, China, United States (3 of 62 states), Hong Kong, Japan, Belgium, Denmark, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Iceland, Isle Of Man, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Holy See (Vatican City State), South Africa, United States Minor Outlying Islands.

LOVEKimmy Catalog (LKC):
Processing Times and Refund Policies at LKC:

At LKD, I prioritize transparency and customer satisfaction. Here's an overview of my processing times and refund policies for different categories of merchandise:

  1. General Merchandise:

    • Processing Time: Merchandise is typically processed within 5-7 business days, often sooner. For BULK orders, processing times may vary based on order size. Neoprene Totes are ETA  approximately 2 weeks.
    • Delivery Considerations: Once released for delivery, please note that the mail system's reliability can be unpredictable. Customers can manage delivery issues using the provided tracking number. Responsibility for stalled, slow, or lost packages lies with the mailing system, and customers can file a claim with the responsible institution.
    • Returns and Exchanges (not including BULK apothecary): Items with manufacturer defects are replaceable, and exchanges are accepted within 14 business days of the delivery date indicated by the tracking number. If a buyer provides incorrect sizes, a 15% restocking fee applies, and a return shipping label will be provided. Exchanges are processed upon receipt of the returned item in perfect condition. Refunds are not applicable for damaged items.

  2. LOVEKimmy Custom Made/Handsewn Items:

    • Processing Time: Due to high demand and the intricate nature of handmade items, processing times for CUSTOM requests are up to 6 weeks unless otherwise confirmed.
    • Defects and Returns: If a defect is identified, the seller reserves the option to fix it, superseding other options. Custom items are non-exchangeable. If incorrect sizes were provided by the buyer, fair consideration of the time, effort, and overall cost involved is appreciated. LKC retains the right to decline business with entities displaying unrealistic expectations or demands.

  3. Leather Hip Flasks, Yoga Mats, and Fashion Hats:

    • Processing Time: These items are typically processed within 5 business days, except for handcrafted items, which are made to order and considered custom products.
    • Delivery Considerations: Similar to general merchandise, customers can handle delivery issues using the provided tracking number. Responsibility for stalled, slow, or lost packages lies with the mailing system, and customers can file a claim with the responsible institution.

At LOVEKimmy Catalog, I  value our customers and aim to provide a seamless shopping experience. Please feel free to reach out if you have any questions or concerns.

Custom PRODUCTS

Our Return Policy

Customer Satisfaction and Return Policy at LOVEKimmy Catalog:

At LOVEKimmy Catalog, my utmost priority is your happiness with every purchase. While we strive for perfection in our items, I acknowledge the possibility of human error. My commitment is to address any concerns promptly and ensure your satisfaction. Here's a guide on how to proceed in the rare event of an issue:

Faulty Products:

  • If you receive a product with any faults, please notify us within 7 days of delivery.
  • Contact us using the provided contact form, and include your name and order number.
  • Our customer service representative will guide you through the returns procedure, which may involve providing a digital image of the fault along with a clear description via email.
  • In many cases, we can take remedial action as soon as the claim is substantiated through email. If verification is not possible via email, you may need to return the item to us for inspection.
  • Do not send the products back without contacting our team first.

Reminder and Terms:

  • Review the terms agreed upon at the time of purchase, available on our website.
  • Familiarize yourself with the terms and conditions that govern your purchase.

Return & Refund Policy for Non-Personalized Products:

  • You have the right to cancel the purchase of a non-personalized product within 7 days of delivery by returning the unused item to LOVEKimmy Catalog.

  • Notify us of the return first and send a photo of the defect, if applicable.

You may be responsible for the cost of returning the unused non-personalized product to our designated address:

 

 

Threaded Needle
LLC 498 North Main St
#191
Mauldin, SC 29662

  • In the event of a manufacturing fault (e.g., scratches, stitching, hemming issues), we will repair or replace the item at no cost. LOVEKimmy Catalog will determine what constitutes a manufacturing fault.

Wholesale Accounts:

  • Wholesale account orders are considered Business to Business contracts and are not covered by consumer rights acts.
  • Businesses cannot expect legal remedies for fair wear and tear, misuse, accidental damage, or decisions to no longer want the item.

At LOVEKimmy Catalog, we value your satisfaction and aim to provide a seamless resolution process. If you have any questions or concerns, please contact us through the provided channels. Thank you for choosing LOVEKimmy Catalog.


Please note we work in accordance with these provisions:

  • Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been personalized or customized specifically for you.
  • Faulty Goods: To return faulty goods you need to first contact a member of our Customer Services Team using the contact form.